Overview
We want you to be completely satisfied with your purchase. If you are not fully happy with your order, you may return eligible items within 30 days of delivery for a refund or replacement, subject to the conditions below.
Most website orders are fulfilled through Amazon Multi-Channel Fulfillment (MCF) or our warehouses. This means returns are handled differently per order.
How to Initiate a Return:
- Email info@armordillostrong.com with your order number and reason for return.
- We will provide a Return Merchandise Authorization (RMA) and instructions.
- Once approved, your return will be processed through our return network:
We will generate a return mailing label (with the fulfillment center address).
We will generate a return authorization slip (barcode + item details) that MUST be included in the package.
Postage is your responsibility unless the return is due to our error (e.g., wrong or defective item).
Processing Timeline
Returns are typically processed within 7 days after the package is received. Items deemed sellable will be restocked; unsellable items (damaged, used, incomplete) are not eligible for refund.
Refunds are issued to the original payment method once the return is confirmed received and inspected.
Eligibility & Exclusions
The following items cannot be returned:
- Used or partially used rolls, films, or tapes
- Custom or special-order items
- Products damaged due to misuse, improper application, or handling
Return Shipping Costs
If the return is due to our mistake (defective, damaged, or wrong item), we will cover return shipping.
For all other returns the customer is responsible for shipping costs.
Return Tracking
You may track your return using your carrier™s tracking number.
We also monitor return processing in our dashboard to ensure prompt resolution.
Questions?
Contact: info@armordillostrong.com